Customer Service Funding Officer

Join PT BPR DanaBerkah Lestari as a Customer Service Funding Officer and play a pivotal role in delivering exceptional financial services to our valued customers. Based in Depok, Jawa Barat, this position offers a competitive salary of Rp 5.500.000 - Rp 5.700.000 per bulan. As a Customer Service Funding Officer, you will be the face of our institution, handling customer inquiries, resolving issues, and ensuring a seamless experience for our clients. This role is perfect for someone who thrives in a dynamic environment and is passionate about providing top-notch service.

PT BPR DanaBerkah Lestari is a trusted financial institution with a strong commitment to customer satisfaction. With a focus on innovation and excellence, we are dedicated to helping our clients achieve their financial goals. In this role, you will use tools like CRM systems, banking software, and communication platforms to streamline processes and enhance customer interactions. Join us and be part of a team that values your growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Assist customers with financial products and services, ensuring they understand and meet their needs.
• Process loan applications and manage funding requests efficiently.
• Monitor customer accounts and provide regular updates on their financial status.
• Collaborate with the sales and operations teams to ensure smooth transaction processing.
• Provide exceptional customer service through various communication channels, including phone, email, and in-person.
• Maintain accurate and up-to-date customer records using CRM systems.
• Identify and address customer needs proactively to enhance satisfaction and loyalty.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in customer service or banking.
• Strong communication and interpersonal skills.
• Familiarity with CRM systems and banking software.
• Ability to work under pressure and meet tight deadlines.
• Proficient in using Microsoft Office Suite.
• Knowledge of financial products and services.
• Excellent problem-solving and decision-making skills.

🛠️ Keahlian

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