Ocean Export Customer Service Specialist - Sea Freight Logistics

Join Dextrans Worldwide Pte Ltd, a leading global logistics provider, as an Ocean Export Customer Service Specialist in Jakarta. This role is at the heart of our sea freight operations, where you’ll ensure seamless coordination of export shipments from origin to destination. As part of our dedicated Customer Service team, you’ll be the primary point of contact for our clients, providing exceptional service and support throughout the shipping process.

In this dynamic role, you’ll work closely with our team of logistics experts to manage and track shipments using advanced tracking systems such as Tosca and Sea-Intelligence. You’ll also leverage your knowledge of international shipping regulations and industry best practices to provide accurate and timely advice to our clients.

If you’re passionate about logistics and have a keen eye for detail, we invite you to be part of our team. This is an exciting opportunity to grow your career in a fast-paced, international environment. Join us in Jakarta and help us shape the future of global logistics.

📋 Tanggung Jawab Pekerjaan

• Manage and track export shipments from origin to destination using Tosca and Sea-Intelligence.
• Provide exceptional customer service to clients, ensuring their shipments are handled efficiently and professionally.
• Coordinate with internal teams to ensure smooth and timely delivery of shipments.
• Leverage knowledge of international shipping regulations and industry best practices to provide accurate and timely advice to clients.
• Monitor and report on key performance indicators to ensure the efficient operation of our sea freight services.
• Stay up-to-date with industry trends and developments to continuously improve our services.
• Assist in the development and implementation of new processes and procedures to enhance our operations.
• Provide training and support to junior team members as needed.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• Minimum of 3 years of experience in customer service or logistics, with a focus on sea freight.
• Proficient in using Tosca and Sea-Intelligence for tracking and managing shipments.
• Strong knowledge of international shipping regulations and industry best practices.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English, both written and spoken.
• Valid SIM (International Maritime Certificate) is a plus.

🛠️ Keahlian

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