Japanese Bilingual Customer Service Representative (JLPT N1/Native Fluency)

Are you a fluent Japanese speaker with exceptional customer service skills? Movate is seeking a Japanese Bilingual Customer Service Representative to join our dynamic team in Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Bali). Our company is a leading provider of innovative solutions in the tech industry, and we are looking for someone who can bridge the gap between our Indonesian and Japanese clients. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a seamless communication experience. You will work closely with our team to provide top-notch customer service, using tools like Zendesk and Slack. This is a great opportunity to grow your career in a vibrant international environment.

As a Japanese Bilingual Customer Service Representative at Movate, you will be responsible for managing customer interactions, ensuring high satisfaction levels, and contributing to our company's success. You will handle customer inquiries via phone, email, and chat, providing accurate and timely information. You will also work with our team to develop and implement customer service strategies that align with our company's goals. This role offers a competitive salary and a range of benefits, including health insurance, professional development opportunities, and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing accurate and timely information
• Work with our team to develop and implement customer service strategies that align with our company's goals
• Ensure high customer satisfaction levels by resolving issues and addressing concerns
• Use tools like Zendesk and Slack to manage customer interactions and track performance
• Provide training and support to other team members on customer service best practices
• Monitor and analyze customer feedback to identify trends and areas for improvement
• Collaborate with our marketing and sales teams to ensure a seamless customer experience
• Stay up-to-date with industry trends and best practices in customer service

🎓 Kualifikasi & Syarat

• Fluent Japanese speaker with JLPT N1 certification or native fluency
• Proven experience in customer service, preferably in an international or multilingual environment
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Proficiency in using customer service software like Zendesk, Slack, or similar tools
• Ability to work independently and as part of a team in a fast-paced environment
• Bachelor's degree in a related field or equivalent experience
• Experience with CRM systems and customer relationship management

🛠️ Keahlian

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