assistant front office manager

PT Tri Jaya Sandy is looking for an Assistant Front Office Manager to lead our front office team in Pekanbaru Kota, Riau. This role offers competitive pay, career growth, and a supportive hospitality culture. As an Assistant Front Office Manager, you will manage daily operations, ensure guest satisfaction, and oversee the front desk team. We are seeking a professional with strong leadership skills and a passion for hospitality.

In this role, you will handle guest check-ins and check-outs, manage reservations, and coordinate with housekeeping, maintenance, and other departments. You will also ensure compliance with hotel policies and procedures. PT Tri Jaya Sandy is committed to providing a positive work environment and opportunities for career advancement.

📋 Tanggung Jawab Pekerjaan

• Manage daily front office operations including guest check-ins and check-outs
• Handle reservations and ensure smooth guest experiences
• Oversee the front desk team and provide training and support
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
• Ensure compliance with hotel policies and procedures
• Maintain accurate and up-to-date guest records
• Handle guest complaints and resolve issues promptly
• Monitor and report front office metrics and performance

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or related field
• Minimum 2 years of experience in front office management or similar role
• Strong leadership and communication skills
• Proficiency in English and local language (Indonesian)
• Knowledge of hotel management software such as PMS (Property Management System)
• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving and decision-making skills
• Certification in hospitality management or related field is a plus

🛠️ Keahlian

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